help
how do I sign in to Alexandra.co.uk?
you can sign in from the homepage or by clicking the login / register link from any point in the website which is located just underneath the basket summary in the top right hand corner.
if you registered on the previous Alexandra website, the first time you login to the new site, you will be required to follow the login for previous Alexandra customers.
how can I view / change my personal details held by Alexandra?
when you are signed in, you can select my account where there is the option to view the account information we hold for you. unfortunately you can not currently make changes to these details on line,
however our customer care team will be happy to help you, please email the changes required to customercare@alexandra.co.uk.
you are able to make changes to your email address and password online by following the my account link and then selecting change email address and/or password.
how can I contact Alexandra?
our customer care team are contactable on 0845 245 5020 or can be emailed at customercare@alexandra.co.uk
for full contact details, please see the contact us page.
who should i contact about a technical query?
should you have any technical queries, please email us at sitesupport@alexandra.co.uk
where is my nearest Alexandra shop?
information regarding your nearest Alexandra shop can be found on the contact us page.
how can I request an Alexandra catalogue?
if you do not have an Alexandra login, please follow the request a catalogue link from the homepage and complete the on screen form. if you do have an Alexandra.co.uk user account, please login to request a catalogue which will skip the on screen forms, sending a catalogue automatically to the address we have on file for you.
how can I open an Alexandra invoice account?
if you would like to apply for a credit facility with Alexandra (subject to status), please contact our sales team on 0845 155 2288.
does Alexandra.co.uk accept international orders?
unfortunately only UK customers are currently able to order from Alexandra.co.uk. should you wish to place an order from a country other than the UK, please call our international markets division on 00 44 (0) 1454 875930 between the hours of 08:00 and 17:30 GMT, alternatively, email: international@alexandra.co.uk
what is a product code?
a product code is used to identify each unique style.
if you know the product code of the item you want to order, you can enter it into the search box rather than using the side navigation to find the item.
can I have my order embroidered or screen printed?
unfortunately we cannot currently take embroidered or screenprinted orders online. Please call 0845 155 2288 for further information and to place your order.
for information regarding the costs and benefits of embroidery and screenprinting, please visit the emblem service page.
how can I check stock availability?
on each product page you can enter the quantity you wish to order and if the item is out of stock, a message will be displayed to inform you of the timeframe we expect the item to be dispatched within. you will then be given the option to add this to your basket or to abandon the order of that item.
if an item is due to take more than 4 weeks to come into stock, you will not be able to place your order online but will be provided with our customer services phone number in order to contact us to discuss specific lead times.
if you change the quantity you wish to order in the basket screen and we do not have enough stock to fulfil the quantity you requested within 4 weeks, the quantity box will default to the maximum we are able to supply you with at this time.
should you have any stock queries, please contact us on 0845 155 2288.
what are promotional codes & how do I use them?
a promotional code entitles you to a specific offer and will change according to the offer that is being promoted.
if you have a code, you will need to enter it during the checkout process on the basket screen. please press the submit button in order to apply the discount to your order.
how do I select the correct size garment?
each garment is linked to a size chart which you can check your measurements against to see which size you should order. you can also find guidelines on where to measure & how to measure as well as viewing the charts.
how do I view the shopping basket?
you will be shown an overview of your shopping basket each time you add an item. alternatively, you can view your basket at any time by clicking on the view basket link at the very top right hand corner of your screen.
how can I pay?
please see our payment information page
how do I return an item?
a full credit can be received for unwanted, unworn items by following the process in our returns policy.
how can I change my login details / password?
you are able to make changes to your email address and password online by following the my account link and then selecting change email address and/or password.
why am I not able to pay on my Alexandra invoice account?
the first time you shop with Alexandra.co.uk you will be required to pay by credit / debit card. if this is not your first purchase with Alexandra and you have an invoice account set up which you are not being given the option to pay online with, please contact our customer care team on 0845 245 5020.
how do I log out completely?
in order to logout completely, you should click on the logout button at the top right of your under the basket summary. you will then be asked to confirm you wish to logout and you need to click the confirm button.