terms & conditions
General
These terms apply to all sales by Alexandra to the exclusion of any
other terms unless otherwise agreed in writing.
Alexandra reserves the right to make changes to the items shown on this
website and to remove selected styles.
We have made every effort to ensure that the colours and images used on
this website give a good representation of the products themselves, but we
cannot guarantee this due to monitor resolution/brightness.
Delivery
Stock items ordered by 2pm will normally be dispatched on the day of
receipt of order using our standard two working day delivery service.
Anticipated delivery dates for non-catalogue standard or personalised
garments may be confirmed at the time of ordering. Unless agreed in
writing time is not of the essence.Alexandra reserves the right to deliver
the goods in reasonable instalments, in which case you shall accept and
pay for the goods in reasonable instalments. Each instalment is to be
treated as a separate contract.Any claim for non-delivery of or damage to
the goods in transit should be made within seven days of the date of the
invoice for them. Our liability in respect of any such claim is limited at
our option to replacement of the goods or refund of the price and does not
extend to any indirect or consequential loss.
Price
The price of the goods will be the price ruling at the date of
dispatch. All prices quoted exclude post & packing and VAT (unless
you have selected to view prices including VAT). Any applicable post &
packing and VAT is payable by you in addition to the contract price.
Orders up to a value of £150 plus VAT will incur a post &
packing charge of £4.95 plus VAT per order for deliveries within
most areas of mainland UK.
A next day service, providing delivery by 5pm the next working day
(Mon-Fri only), is available within most areas of the UK at a cost of
£5.45 plus VAT per package, inclusive of any post & packing
charge, up to a maximum weight of 25kg per package. Orders must be
received by 2pm.
In areas affected by a congestion charge, a surcharge of 50p plus VAT
per order may be added. In the event that the carrier is unable to deliver
to you and a second delivery journey is required, or if the second
attempted delivery is unsuccessful, in which case the goods will be
returned to Alexandra, additional carriage charges incurred may be charged
to you. Alexandra will not be liable for any consequential loss caused by
failure of the carrier to deliver.
Any other additional services such as embroidery or other
personalisation of garments, alteration to garments, manpacking etc. will
incur an additional charge. Prices for these services will be confirmed at
the time of ordering.
Payment
If you have a credit account, invoices will be issued on the day of
dispatch of the goods and must be paid within thirty days of invoice date,
subject to status.
If you fail to pay us in full on the due date:
- We may suspend or cancel future deliveries;
- We may cancel any discount offered to you;
- You must pay us interest at the rate equivalent to that set for the
purposes of Section 6 of the Late Payment of Commercial Debts (Interest)
Act 1998;
- calculated (on a daily basis) from the date of our invoice until
payment;
- compounded on the first day of each calendar month;
- before & after any judgement (unless the court orders
otherwise).
If you have not paid Alexandra all amounts due on an invoice and 45
days have passed since the due date for payment then Alexandra has the
right to charge you an administrative fee.
Where copy invoices are requested faxed copies will be provided free of
charge but there will be a charge of £1 plus VAT for copies required
to be sent by post.
You are to indemnify Alexandra in full and hold Alexandra harmless from
all expenses and liabilities Alexandra may incur (directly or indirectly
and including finance costs and legal costs on a full indemnity basis)
following any breach by you of any of your obligations under these terms.
You are not entitled to set off any debt or claim against other amounts
owing to us.
Credit card security
All credit card numbers are encrypted in the software when the order is
placed using 128 bit encryption. They are only decrypted after they reach
our computer. They are not held in clear text on any web site.
Risk & ownership
The risk in the goods passes to you when the goods are delivered to the
delivery address. Ownership of the goods remains with Alexandra until
payment has been received in full for the goods and any other garments for
which payment is also due.
Your data
From time to time we may make our mailing file available to carefully
selected companies whose products may be of interest to you. If you do not
want us to pass on your details, please write to our customer care
department at our Central Sales Office or email us at
customercare@alexandra.co.uk or phone 0845 245 5020.
Insolvency
If (a) you make any voluntary arrangement with your creditors or become
bankrupt or become subject to an administration order, or go into
liquidation; or (b) you cease, or threaten to cease, to carry on business;
or
(c) Alexandra reasonably believes that any of the above events is about
to occur and notifies you accordingly; then you shall cease at once to use
any goods not then paid for and shall on demand return any of them
remaining in your possession. On making such a demand, we are entitled,
without incurring any liability to you, to enter your premises and remove
and repossess such of our goods as are to be found there, and also to
cancel any contract with you.
Force majeure
Where we are unable to perform due to any circumstances beyond our
control we may suspend performance while those circumstances subsist and
any agreed date or period for delivery shall be regarded as extended
accordingly. If any period of suspension of deliveries lasts for more
than three months, either party may cancel the contract by written notice
without penalty.
Returns policy
If any garments are not required for any reason we will be happy to
replace them or to refund their value provided that; (a) they are returned
to us carriage paid, unused (other than for the purpose of trying on the
garment), within thirty days of delivery; (b) our invoice relating to the
relevant goods has been paid by the due date; and (c) a written note is
enclosed quoting the invoice number and stating the reason for the
garments being returned. Garments which have been used but are returned
within seven days under the terms of the Consumer Protection (Distance
Selling) Regulations 2000, will also be refunded although a handling fee
may be deducted from the refund. In the case of return of ten or more
garments, a handling charge relating to the administration costs incurred
may be applied by Alexandra. Goods returned are done so at your risk and
you are advised to use a service which provides a guarantee of delivery.
This returns policy does not apply to non-catalogue standard styles,
altered or personalised garments.
Cancellation
If an order for a bespoke style, personalised or altered garment is
cancelled for any reason you will be charged for any garment, labour or
fabric costs that have been incurred in processing the order up to the
time of cancellation.
Warranties & liability
Alexandra warrants that the goods will correspond with their
specification and will be free from defects in material and workmanship.
In addition, garments constructed from speciality workwear fabric will be
guaranteed for a period of twenty four months from purchase. Both of these
warranties are subject to the following conditions:
- Alexandra shall not be liable; (i) in respect of any defect arising
otherwise than from fair wear and tear, or arising from wilful damage,
negligence, failure to follow care instructions, abnormal working
conditions,
misuse or alteration; (ii) if the total price for the goods has not been
paid by the due date; (iii) if the defect arises from any drawing, design
or specification supplied by the customer.
- Where goods are faulty, Alexandra shall replace the goods free of
charge, rectify the fault, or refund the price of the goods, and Alexandra
shall have no further liability. For any sales covered by the Consumer
Protection (Distance Selling) Regulations 2000 the customer has the right
to request a refund.
- Alexandra shall not be liable for any loss or damage whether direct or
consequential or otherwise but in any event Alexandra’s liability (if any)
shall be limited to the price of the goods.
- Nothing in these terms affects Alexandra’s liability for death or
personal injury resulting from Alexandra’s negligence.
- Nothing in these terms affects your statutory rights.
Samples
Any samples requested will be invoiced to you on dispatch and will be
credited in full provided they are returned to us unused within thirty
days of delivery otherwise the price, including any applicable post &
packing and VAT becomes immediately payable.
Rental
Any garment supplied under a rental or hire purchase agreement will be
covered by separate Terms & Conditions.
Copyright
All images used on this website are the property of Alexandra plc and
may not be copied or reproduced without the written permission of
Alexandra plc.
In an effort to continually improve our service to our customers,
telephone calls may be recorded for training purposes.
This contract shall be governed by the laws of England and both parties
shall submit to the non-exclusive jurisdiction of the English Courts.